Last updated: 16 October 2026
This policy explains what personal information IoTize.ORG collects through iotize.org, why we collect it, who we share it with and the choices you have. We collect only what we need to answer you, quote, deliver and support our products, and we never sell your information.
1. Who we are
IoTize.ORG designs and builds industrial IoT devices and software in Pakistan, and has done so since 2015. We are based in Karachi, Pakistan, and serve clients in Pakistan and overseas.
For anything about this policy or your information, email info@iotize.org or use our contact form. Our team reads these messages and replies from the same address.
2. What this policy covers
This policy covers the website iotize.org, including its contact and quote forms, store pages, blog and newsletter sign-ups.
It does not cover the IoTize.ORG IoT Platform, customer dashboards or data that our devices send from a client’s site. That data is handled under the agreement we sign with each client (see section 5).
Our website and services are meant for businesses and adults. We do not knowingly collect information from anyone under 18.
3. Information we collect
Information you give us
- Contact and quote requests: your name, email, phone or WhatsApp number, company, city or site location, and what you tell us about your machines or project. If you send photos or files, we keep those too.
- Calls, email and WhatsApp: the messages you send us and the details we need to follow up. We do not record phone calls.
- Orders: for items bought through our store, your name, company, billing and delivery address, phone number and what you ordered. You cannot create an account on the website at the moment. We never receive or store full card numbers.
- Newsletter and updates: your email address and, if you give it, your name.
- Reviews and comments: your name, your review or comment and, if you choose, a photo.
Information collected automatically
- Device and usage data: your IP address, browser and device type, the pages you visit, the site that sent you and the time of your visit. This comes from our web server logs and analytics tools.
- Cookies: small files that keep the site working and help us measure visits. See section 6.
4. How we use your information
| Purpose | What we use |
|---|---|
| Answer your enquiry, recommend a device and prepare a quote | Contact details, machine and site details, files you send |
| Process, deliver and install orders | Order, billing and delivery details |
| Support and troubleshooting | Contact details, support messages, product details |
| Keep records for accounting and tax | Orders and invoices |
| Send newsletters and offers, if you subscribed | Email address, name |
| Understand how the site is used and improve it | Analytics and usage data |
| Improve our products and services | Feedback and support history, combined and summarised |
| Keep the site secure and prevent spam or misuse | IP address, logs, form data |
We do not use your personal information to train AI models, and we do not make automated decisions that have a legal or similarly significant effect on you.
Where a law such as the EU or UK GDPR applies, we rely on: steps you ask for before a contract (quotes), performing a contract (orders, support), our legitimate interests (site security, site analytics, product improvement, replying to business enquiries), your consent (newsletters) and legal obligations (tax records).
5. Device and platform data
Our devices measure machine and site data such as vibration, temperature, current, energy use, counts or occupancy, and send it to the dashboard the client chooses: cloud, private cloud or on-premises. We use this data to run the service, troubleshoot and improve our products.
This data belongs to our client, and our client decides what is collected and who can see it. If you are an employee or visitor at a client site, please contact that client first. We will help them with any request.
6. Cookies and tracking
We use three kinds of cookies:
- Essential: keep the site, cart and forms working. These are always on.
- Analytics: Google Analytics tells us which pages people visit and how they found us, in summary form. You can turn them off as described below.
- Embedded content: YouTube videos and social media links may set their own cookies when you play or click them.
You can block or delete cookies in your browser settings at any time, and the site will still work. To stop Google Analytics on all websites, use Google’s opt-out browser add-on.
We also use Google Search Console, which reports how our pages appear in Google search. It does not place cookies on your device.
In our marketing emails, Brevo records whether an email was opened and which links were clicked, so we can see what readers find useful.
7. Who we share information with
We do not sell, rent or trade your personal information, and we do not share it with others for their own advertising.
We share it only with service providers that help us run the business, and only what they need:
| Provider | What they do for us |
|---|---|
| Oracle Cloud | Hosts the website and its database |
| Zoho Mail | Our company email (info@iotize.org) |
| Brevo | Sends contact form emails and our newsletter |
| WPForms | Runs the contact and quote forms on our site |
| Google (Analytics, Search Console, YouTube) | Website statistics, search reporting, embedded videos |
| WhatsApp (Meta) | Messages you choose to send us on WhatsApp |
| Couriers | Deliver orders to the address you give |
We may also share information:
- with an installer or partner who carries out work you asked for, limited to the contact and site details they need;
- with our accountants and advisers, under confidentiality;
- when the law requires it, or to protect our rights, our clients or the public;
- with a buyer or successor if IoTize.ORG is ever merged or sold, under this same policy.
8. Where your information is stored
Our team works from Pakistan. Our service providers may store or process information in other countries, including the European Union and the United States. When information moves across borders, we use providers that offer recognised safeguards, such as standard contractual clauses.
9. How long we keep it
| Information | How long |
|---|---|
| Enquiries and quote requests | 2 years after our last contact, unless you become a client |
| Client, order and support records | For as long as we work together, then 2 years |
| Invoices and tax records | 6 years, or longer if the law requires |
| Newsletter contacts | Until you unsubscribe |
| Website logs | Up to 12 months |
| Analytics data | 2 months (Google Analytics default) |
| Backups | Overwritten on a rolling schedule |
When we no longer need information, we delete it or remove anything that identifies you.
10. How we protect it
We take reasonable steps to protect your information:
- the whole site runs over HTTPS, so data sent through our forms is encrypted;
- only staff who need it can reach admin areas, form entries and client records;
- admin accounts use strong passwords and limited permissions;
- we keep regular backups so information is not lost.
No website or email system is completely secure. If a breach affects your information and puts you at risk, we will tell you and, where required, the relevant authority, without undue delay.
11. Your choices and rights
You can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct anything that is wrong or out of date;
- delete your information;
- send your information to you in a common file format;
- stop using your information for marketing, or object to other uses.
To make a request, email info@iotize.org with the subject “Privacy request”. We may ask you to confirm your identity, usually by replying from the email address or phone number we have on file. We will reply within 30 days.
Some records we must keep even after a deletion request, such as invoices for tax purposes. If so, we will tell you what we kept and why.
To stop marketing emails, click “unsubscribe” at the bottom of any email. To stop WhatsApp or SMS updates, reply “STOP” or tell us in the chat.
If you are in the EU or UK, you may also complain to your local data protection authority.
12. Reviews, comments and client stories
When you post a product review or blog comment, your name and review are public, and so is your photo if you add one. Please do not include private details you do not want shown.
We publish client names, logos, testimonials or installation photos only with the client’s permission. To have yours removed, email info@iotize.org.
13. Links to other websites
Our site links to other websites and social media pages. Their own privacy policies apply when you visit them.
14. Changes to this policy
We may update this policy when our services or the law change. The “Last updated” date at the top shows the latest version. If a change is significant, we will say so on this page.
15. Contact us
IoTize.ORG Karachi:
Pakistan Email: info@iotize.org
Local / WhatsApp: +92 327 3254192
International / WhatsApp: +1 (808) 301-2153
Contact form: iotize.org/contact