Last updated: 16 October 2026
These terms apply to every product, pilot installation, custom order and software service bought from IoTize.ORG, an industrial IoT company designed and built in Pakistan since 2015. By placing an order or accepting a quotation, you agree to them. They cover how we sell, ship, accept returns and honour our warranty.
Nothing in these terms limits any right you have under the consumer protection laws of Pakistan.
On this page:
1. General terms
What we offer
We sell ready-made devices, accept pilot installations, build custom devices, and provide our IoT Platform as a subscription. Some products are prototypes or under development. Where that applies, we will say so on the product page or in your quotation.
Quotations and orders
- Every order is confirmed by quotation. You request a quotation through our website, email or WhatsApp, and we send it in writing.
- A quotation is valid for 15 days from its date, unless it says otherwise.
- An order is accepted only when we confirm it in writing. If you check out through our online store, your checkout is an order request, and it becomes an order once we confirm it.
- We may decline an order, for example if a product is unavailable or the site requirements cannot be met. If we decline, any payment you made is refunded in full.
Prices
- Prices are shown in US dollars or Pakistani rupees, as stated on the product page or quotation.
- Unless your quotation says otherwise, prices do not include taxes, delivery, customs duties, installation or cloud subscriptions. These are charged to you.
- Website prices for configurable and Enterprise products are starting prices. Your quotation shows the final price.
Payment
- We accept bank transfer and the other payment methods shown at checkout or on your quotation, in Pakistani rupees or US dollars.
- Payment terms (full payment upfront, or a deposit plus balance) are agreed for each order and stated on the quotation.
- Products are dispatched after the payment due before dispatch has been received in full.
Cancellation
You can cancel an order by writing to us at any time before dispatch. Payments and deposits already made are non-refundable once the order is confirmed, especially where custom design, sourcing or manufacturing has started. This does not affect your rights if we fail to deliver what we confirmed.
Installation and site requirements
- Installation is your responsibility unless your quotation includes it.
- Before ordering, you must confirm that your machines, power supply, wiring, mounting points and network (Wi-Fi, Ethernet or cellular) meet the requirements on the product page or quotation. Our team can advise if you are unsure.
- Damage caused by incorrect installation, wiring or power supply is not covered by our warranty.
Pilots, prototypes and custom work
Pilot installations, prototypes and custom products are supplied under the terms set out in their own quotation or written agreement. Where those terms differ from this page, the written agreement applies.
Software and subscriptions
- IoT Platform plans are billed per subscription period, as shown on the IoT Platform page or your quotation.
- When a subscription ends, platform access and related services stop. You can re-subscribe at any time to continue.
- Your data is kept for 30 days after a subscription ends, so you can re-subscribe or request an export. After that it may be deleted.
- If we discontinue a service, we will give at least 30 days’ notice by email.
- Support is available by email and WhatsApp during business hours, Pakistan time. Device firmware and platform updates are provided as we release them.
Ownership and intellectual property
Ownership of hardware passes to you once it is paid for in full. Our firmware, software, designs and documentation remain the property of IoTize.ORG. You may not copy, resell or reverse engineer them without our written permission. Ownership of custom designs is set out in the custom order agreement.
Liability
Our devices and platform are monitoring tools. They support your maintenance and operating decisions, but do not replace your own safety systems, inspections or professional judgement. To the extent the law allows, we are not liable for indirect losses such as lost production, lost profit or downtime, and our total liability for any order is limited to the amount you paid for it.
Governing law and disputes
These terms are governed by the laws of Pakistan. If a dispute arises, please contact us first, and both sides will try to settle it in good faith within 30 days. If it is not settled, it will be decided by the competent courts at Karachi, Pakistan.
Changes to these terms
We may update these terms. The version on this page when your order is confirmed applies to that order.
2. Shipping and delivery
IoTize.ORG ships from Karachi to customers across Pakistan and abroad by tracked courier. Delivery cost, timing and route are confirmed on your quotation before you pay.
Where we deliver
- Pakistan: we deliver to all cities and towns that our courier partners serve.
- International: we ship worldwide on request. Availability and courier for your country are confirmed in your quotation.
Delivery times
| Order type | Delivery time |
|---|---|
| In-stock products | Confirmed on your quotation |
| Prototypes and pilot devices | Agreed for each order |
| Custom devices | Agreed for each order, once the design is approved |
All times are estimates and start once your order is confirmed and payment is received. We will tell you if your order is delayed.
Delivery charges, duties and taxes
- Delivery charges are calculated by destination, weight and size, and shown on your quotation.
- The customer pays all delivery charges.
- For international orders, the customer pays all customs duties, import taxes and clearance fees in the destination country. Your courier may collect these before handing over the parcel.
Couriers and tracking
Every shipment is sent with a reputable courier, and we share the tracking number once your parcel is dispatched.
If your delivery has a problem
Please record a video while you unbox your parcel, showing the sealed package, the label and the contents. This video is required for any claim.
- Damaged, missing parts or wrong item: tell us within 7 days of delivery, with your order number, the unboxing video and photos of the damage.
- Parcel not received: tell us within 7 days of the expected delivery date. We will take it up with the courier.
- We review your claim and handle it with the courier, then confirm the next step: repair, replacement or refund, as set out in Returns and refunds below.
3. Returns and refunds
You can request a return within 7 days of delivery. Faulty and incorrect items are always reviewed. Change-of-mind returns are accepted only for unused stock items.
What can be returned
| Situation | Returnable? |
|---|---|
| Item faulty on arrival | Yes, within 7 days, with unboxing video |
| Wrong item sent | Yes, within 7 days, with unboxing video |
| Change of mind, stock item | Yes, if unused, unopened and in original packaging with all accessories |
| Custom-built devices | No, unless faulty |
| Pilot and prototype devices | As set out in the pilot agreement |
| Installed equipment | No, unless faulty (see Warranty) |
| Software, cloud subscriptions and opened firmware licences | No |
How to request a return
- Email info@iotize.org within 7 days of delivery with your order number, the reason for the return, and your unboxing video and photos.
- We review your request and reply with a return approval and the return address. Please do not send items back without approval.
- Pack the item securely in its original packaging, with all accessories, and send it by tracked courier.
- We inspect the item when it arrives and confirm the outcome.
Return shipping
The customer pays return shipping. We are not responsible for items lost or damaged on their way back to us, so please use a tracked and insured service.
Repair, replacement or refund
- Faulty item: repair or replacement first. If neither is possible, a refund.
- Wrong item: replacement with the correct item, or a refund if it is unavailable.
- Change of mind: refund of the product price, once the item passes inspection. Original delivery charges are not refunded.
Refund timing and method
Approved refunds are paid to the original payment method, or by bank transfer where that is not possible, within 14 working days of approval. Bank and payment-provider charges and the original delivery charges are not refunded. Deposits on cancelled orders are non-refundable, as set out under Cancellation above.
4. Warranty
IoTize.ORG devices carry a limited warranty against manufacturing defects. This warranty is in addition to your rights under Pakistan’s consumer protection laws.
Warranty period
- The period depends on the product and is stated on the product page, quotation or invoice.
- Where no period is stated, devices are covered for 12 months and accessories (cables, probes, CT clamps and power adapters) for 6 months.
- The warranty starts on the date of delivery.
- Pilot installations, prototypes and custom products have their own warranty and support terms, set out in their quotation or agreement.
What is covered
Defects in materials and workmanship that appear under normal use and correct installation, in the device electronics and enclosure, and in sensors and accessories supplied by IoTize.ORG.
What is not covered
- Incorrect installation, wiring or power connection
- Voltage surges, lightning, or a power supply outside the stated rating
- Water, dust, chemical or heat exposure beyond the product’s stated rating
- Physical damage, misuse, accidents or normal wear
- Repairs, opening or modification by anyone not authorised by IoTize.ORG
- Damage in transit back to us
- Third-party equipment, networks, SIM cards or internet services
- Indirect losses such as downtime, lost production or lost profit
How to make a warranty claim
- Email info@iotize.org with your order or invoice number, the device serial number, a description of the fault, and a video showing the fault.
- Our team reviews the claim and may ask you to run simple checks.
- If the claim is approved, send the device to us at the address we give you.
- We repair or replace the device. If neither is possible, we offer a refund or credit of its value.
Warranty costs
The customer pays for transport to and from IoTize.ORG, site visits, removal and reinstallation of the device.
5. Contact us
For orders, deliveries, returns and warranty claims:
IoTize.ORG, Karachi, Pakistan
Email: info@iotize.org
Local / WhatsApp: +92 327 3254192
International / WhatsApp: +1 (808) 301-2153